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I ordered glasses in March 2020. The order was processed seamlessly and the glasses arrived in a timely basis. The lenses werent bad, but the frames were very cheaply made. In two months of intermittent use, they've become flimsy. They wont last long. I submitted a two-star review. It wasnt posted. It would appear they only post 4 or 5 star reviews and omit the rest. No-one gets 4 or 5 stars everytime. Take a look on the site for negative reviews - few and far between. But plenty of negative reviews elsewhere - Better Business, Reddit, etc. Something seems sketchy.
Glenn L.'s review of GlassesUSA earned 3 Very Helpful votes
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Empty.
There is no customer service to speak with and that is frustrating.
As soon as I ordered my glasses I was on the mailing list and starting getting constant...
Dear Valued Customer,
We are sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Review sites are independent enterprises. We do not have the ability to filter posted reviews. Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience.
We take customer satisfaction very seriously and if you require any assistance, please contact our customer service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA