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Glen N.

  • 1 Review
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Experience: Business

Member since May 2021

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1 Review by Glen

5/3/21

I purchased the package through legal zoom which included the Power of attorney, Will in Testament, and Living will along with 1 year of attorney services. I am a terminally ill cancer patient and i am trying to legally get this done as soon as possible. After completing some of the forms i noticed that what i am needing is more in depth than the forms included in this package so i called and spoke to an agent from Legal Zoom whom assured me they would refund all monies paid should this not work for me or if i am not happy for whatever reason. I have been calling and on hold for the last almost 2 hours and just keep getting transferred and unable to receive any help at all, so i decided to try that chat option again to get what was promised to me done and the chat agent is not telling me i cannot get a refund (not what i was told previously) i asked to speak to a manager and they told me none were available and i wont get a call for 48-72 hours but it was not guaranteed it would be from a manager. I have now been on hold for about 3 hours and keep getting my calls disconnected and hung up on. This company is a scam and takes peoples money and then cannot be reached after something is purchased from them. DO NOT USE THEM! Use a real attorney that won't dodge your calls, and be impossible to reach and don't offer to refund all monies and then go back on what was initially promised. As a terminally ill cancer patient it's alarming and just horrible practice on how theyre trying to take money from someone who is dying.

Tip for consumers:
don't do it -save your money and get a real attorney this place is a scam and has no sympathy for terminally ill patients and take peoples money and refuse to honor their own refund policies

Products used:
purchased a package that included power of attorney, will in testament, living will and 1 year of attorney use which was a joke as all they offered was from paralegals and attorneys just out of school with no experience

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