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Glen M.

Contributor Level

Total Points
83

1 Review by Glen

  • Luna

8/13/20

I was initially impressed with the with their sales representative and the installation, but after paying $11K in product and services, do not bother reaching out to them for quality concerns!

The damaged a stairwell banister during the install and flat out refused to admit to the act. To add insult to injury, even though they are supposed to be "bonded," they are refusing to address the matter.

After only three months of use, they will not acknowledge that there is deep, noticable damage to the flooring from common, everyday use. They flat out indicated that it is not their concern.

It took months to get through to their customer service to even acknowledge my inquiries and they only reached out to me after a sales representative tried to sell me additional flooring.

I have lifting and gaps forming in the bathroom tile and I have to wait a month to even get a maintenance crew to even investigate the matter.

In the end, do not fall for the initial razzle dazzle because you'll be left with a large bill and inferior product and no service.

Glen Has Earned 3 Votes

Glen M.'s review of Luna earned 3 Very Helpful votes

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