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Glannie C.

Contributor Level

Total Points
82

1 Review by Glannie

  • Fanatics

3/12/18

Terrible return! My son got a jersey gift for his birthday from his friend. It was too small so I wanted to exchange it for a bigger size. Fanatics told me that I had to return it and buy it again. Ok, no problem. I followed the GIFT return process, got an email stating that my GIFT return has started the process. I send it USPS per fanatics direction and shipping label. 3 weeks later, I have no gift certificate. I chatted with customer service, told me that I will hear from them in 2-5 business days. 5 business days later, I got an email asking for the shipping label reference number, chatted with the customer rep again. They told me to wait another 1-5 business days. 5 business days pass, no email. I chatted with the customer service again, I was told that they refunded the original purchaser, so too bad for me. They made a mistake of returning the $ to the original purchaser and sorry for me. They can not do anything for me. They offered me 50% off for the items that I was suppose to get for free (since it was a gift) and of course I have to pay for shipping too.
I would understand if I was the one who made the mistake, but I got a confirmation email that i was returning this as a gift.
Also, the supervisor I talked to even had an attitude, telling me that she can not do anything that is there process.

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Nigel P. – Fanatics Rep

Hello Glannie, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian

Glannie Has Earned 2 Votes

Glannie C.'s review of Fanatics earned 2 Very Helpful votes

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