Gladys L.

I am guilty for not reading all the negatives reviews about his company. They advertised beautiful clothing photos but what they deliver is a cheap copy made out of the worst fabric. I ordered a two pieces Swimdress with shorts. I never imagine that they will make a swimdress out of a thin cheap polyester and the top part was almost translucent with not finish or trimming at all. They just cut the fabric sew it at one end and that was all they did. They did not delivered a short as the model on the photo show it. It was just a brief. I tried to return it right away but they made their return page so complicated that I doubt anyone will have the patient to follow their instructions. First they require you to request a Tiquet because without the "ticket" they will not make any refund. 2 you Must upload a photo of the items being returned. I tried everything and it did not work. 3. I want to chat with them just to ask why I needed to send them a photo or if I can get their e-mail to send the photo as an attachment, but this is a catch 22 because in order to chat I also needed the "ticket" and to upload a photo. They do not care about the Order Number, reference, etc. They also advice that they are not responsible if the merchandise get lost in the mail. I was reading other comments where the customers advise not to send anything back for a refund because they DO NOT SEND ANY REFUND AT ALL. Therefore you ended up paying for the returned item, did not get the item and it is a gain for them since they will keep it to be resold to a new customers. There is no phone or e-mail to contact them. The big credit cards companies like Visa, Master Charge, Pay Pal etc, should not be partners in crime with those companies that just want to steal money from customers acting in good faith in ordering merchandise from them thinking they will got a good value for their money. Making false advertisement should be penalized by the law. If a customer see that x company is not being accepted by a credit card company customers will think twice before ordering from them and pretty soon they will be out of business of stealing in plain view since the government or the big credit card companies are not paying attention to this problem. I wish there is a customer protection office in USA where we need to complain about not only Rotita but all foreign companies stealing money from their clients.