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After being dissatisfied with eFireplace.com, I placed an order with NorthLine Express.com. I have no issues with the ordering process nor the shipping time. When I opened the box, there was a pair of worn flip flops on top of the item I ordered. In this time of covid-19, to find a pair of used flip flops in my order is disturbing. WHAT IS GOING ON? HOW DID THIS HAPPEN? I will no longer purchase from companies like this. I will stick with the well known companies like Amazon, Lowes and etc. that stand behind their merchandise from beginning to end.
Products used:
NLE5SP_6DVL_T 6" DVL Double-Wall Black Tee with Clean-Out Cap - 6DVL-T 810000913
After paying $21 for the return of items to eFireplace, I decided to check for other suppliers for double and triple wall chimney pipe in order to finish the project. I found the VERY same product being sold at Home Depot and Tractor Supply at a 1/3 of eFireplace costs. This company is making money by significant upcharges on the frontend, deducting 15% restocking fee and an elevated initial shipping rate from the refund amount. THEY ARE CROOKS!
Tip for consumers:
Look somewhere else. Items are not fully refunded. If they send you a damaged item, their claim's process is ridiculous. After submitting the claim with pictures, 4 days later I have not heard back from them. UUUUGGGGHHHH!!!
Products used:
Chimney and stove pipe
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Never do business again with this seller, we returned last September and 6 months later no...
Ordering and receiving were great, its the product itself that doesn't feel like its worth what I...
