gk115

G K.

Contributor Level

Total Points
80

1 Review by G

9/20/21

I ordered parts from Pelican on a Monday and paid additional shipping cost to have parts arrive earlier. Parts were in stock, but did not ship until 3 days later, the day they were scheduled to arrive. The tracking link did not work so I contacted Pelican to get a valid tracking number. I was not given a tracking number, but was told my order was in transit and told my shipping charges were refunded. A few more days went by without receiving my order so I inquired again. I was told my order would be arriving Saturday. A week after ordering parts (the following Monday), I still do not have the parts I ordered. I will not be ordering parts from Pelican again.

Tip for consumers:
Don't order from Pelican

Products used:
Auto Parts

Service
Shipping
michaelm632
Michael M. – Pelican Parts Rep

UPDATE: 9/22/2021

GK I haven’t heard back from you. I just wanted to reach out and let you know that I am still here if you need anything.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com

Hey GK,

I hope other than this your week is off to a great start.

Thank you for stopping by to leave a review. Please allow me to apologize for the delay in getting your parts. Would you mind shooting me an email with your order information? I would like to take a look and see what transpired. I know all of the carriers that we use FedEx, UPS, DHL, have all had logistical issues. They keep telling us they are having a hard time filling open positions. I’m not sure if this is the case here but I would like to take a look. If there is anything else I can do to help please let me know.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com

G hasn’t received any votes.

G hasn’t received any thanks yous.

G doesn’t have any fans yet.

G isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

seand362
5/15/21

Pelican parts is the worst company I have ever delt with! Tried ordering multiple parts from her...

chadl175
12/1/20

Ordered a cai for my bmw that was supposed to take 3 days to get to me but i didnt receive it...