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Gizzette R.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Sports

Member since March 2021

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1 Review by Gizzette


So I I tried changing my birthday because it was entered in wrong I entered 1697 for the year when I was born in 1987 I called to try and fix it they told me I could only change it on the app. So I downloaded the app and for nothing because I wasn't allowed to fix it there either. So I call back explain the situation gave them all my information she put me on hold to see if they would allow the change and she gets back to me and tells me I'm sorry but for security reasons we can't change it you would have to make a whole new account and then then call us so we can transfer your points... so then I tell her so by new account you're telling me I have to make a WHOLE NEW EMAIL... when the only thing that was wrong was my year on my account and for security reasons even though I gave you everything you needed and wasn't wrong with anything they still refused... total loss on points and totally not shopping with anything associated with FLX! Horrible service horrible horrible horrible... they've lost a looooong time customer!


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