They removed three of my reviews without even considering placing them in the "unrated" category. The "unrated" category is for reviews that for some reason will not be weighed in with the rest of the reviews. Nowadays you can only view these "unrated reviews" on your computer, not android phone (at least not mine). They did not even consider my reviews for that category. Just removed them, and only two of them had the courtesy of "removed for violations." None of them show up under "about me" although some years back they used to show even the removed under your private "about me." The point is that I believe there are two things wrong. 1) The ones they leave up predominately focus on TSI members complaining about their overage charges or being billed after sending notice or trying to cancel in person. They should have read the contract. Everyone knows you will be billed for one more month, just like leaving your apartment early, especially in NY, Boston, WDC, where there are many urbanites. Why are they complaining about one extra month worth of bill? So most of them are about these bills, while other legitimate ones, such as mine, are removed. 2) I have made it clear that so far I am not annoyed about my billing. I know what I signed up for, and yes, I am disappointed that TSI has closed so many clubs that by now, my passport membership is kind of moot. I probably should go in and ask for $10 off per month, since it's not really possible for me to use the passport anytime soon anymore. But my "beef" with them has more to do with some discrimination I felt I was experiencing as an older minority female. I am not the W/B variety minority, and the service was singling out a few times. On the complaint at Yelp I did say what race I was, and then they probably used that for removal, even though if I was B/W they would have left it in. I am pretty sure that is the reason they chose to remove it. Nothing I said was offensive, and maybe one time it was too long; I was offering some suggestions. But there are plenty, plenty of whiners at the Yelp for the sports clubs, and some of them, are rightfully about the customer service, or the concern of one gentleman at one club I used to visit of feeling like there were "men in towels who did not work out." Ha. I almost could relate to the counterpart in the women's locker-room at that club location. But that is beside the point. It's not fair to TSI to just keep all those reviews of people whining about their bill. These are people who probably pay hundreds in personal attire and grooming, or whatever. There's no way to check out who some of the reviewers are either. Some are clearly saying the same thing at one club then another which makes no sense since you only pay at one club for everything. It is disappointing that Yelp removes my reviews and then keeps these other super-whiny reviews up. It also feels sort of biased. That is why we are writing about it here. I even told them so. Sorry, but otherwise, I do appreciate Yelp. It does offer me a sense of commiseration at this sad, depressing time when we can't even work out that much anymore. I wish that people would rethink everything and sign back up. It's really better than LA or Planet Fitness, and better lighted than Orange Fitness, and more economical than Vida. Even if they didn't get things quite right, it is always a fun place to work out, and the total effect is that it really helps improve your sense of well being.