I ordered a packed to be delivered on the 23rd of September. It says it's been delivered but I never recieved it. I have emailed customer service multiple times with no response. It this point I just want my refund.
DO NOT ORDER VANELYN COSMETICS! Completely unprofessional! I originally ordered 5- 35 eyeshadow palettes that were dupes for Morphe. I recieved only 3 in the mail where 2 of them were the same. Ontop of that they were not even close to what was advertised. I swatched them and they were not pigmented at all. So disappointed that DH Gate is supporting this seller. This is a scam!
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Gisselle Has Earned 4 Votes
Gisselle D.'s review of DHgate earned 3 Very Helpful votes
Gisselle D.'s review of Always Mei earned a Very Helpful vote
Hi Gisselle,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com