Giselle S.

AVOID AT ALL COSTS. SUPPORTS FALSE ADVERTISING!
I placed 2 orders with trade tang, the first was never recieved, the said they would re post, 2nd time item never recieved, took 10 weeks to get my refund.
The second order was worse, recieved nothing like what I ordered, ordered "40 pce winnie the pooh mixed plush toys" (thinking mixed 4 x pooh characters), recieved mixed random unknown chinese crap not worth $2 not a single winnie the pooh character.
Dispute process advised it stated "mixed plush Toys" so I am in the wrong, despite the wording "winnie the pooh mixed plush toys" being the full description listed with only pictures of Winnie Pooh characters, not even a slight mention of other characters and shapes plush toys and certainly no photos other than 4 x winnie the pooh soft toys. Return postage was $85 so I believe seller knew i would not return it due to postage costs so decided they would offload thier crap they cant sell to me. Dispute process was a scam very long and very irritating. After about 15 messages back and forth to trade tang, the girl handling the dispute told me, she was unfamiliar with the items and the listing, that was after she told me I was wrong as the listing stated "mixed plush toys", how can she come to that conclusion if she never looked at the listing. The seller provided false advertising yet were not required to amend or penalised by Trade Tang in anyway, when I questioned what they would do to ensure the seller does not do it again, thier response was the feedback i leave for them is thier penalty, so I believe they support dodgy selling. After 10weeks I threatened to make a claim with my credit card company and report them to the Australian concumer commission to which they agreed to settle on a $50 refund (still out of pocket for $85, but was over the headache of it all) and left with $#*! I cant even give away. Trade Tang apear to support dodgy selling and I would avoid this seller and trade tang at all costs! I have bought through hundreds of overseas and online sellers for both personal and for my business and never had such issues.