To whom this may or may not concern,
I had the worst experience as a sitter with an employee from support not setting the expectation and as a result leaving me penalized completely. I was assured that as long as my policy was updated prior to booking day it would reflect right away for anyone. However, that was not the case and as a result Im nearly out $500 that could've been made elsewhere had I not blocked my dates out for this individual who wasn't the most considerate and cancelled with no reasoning. I'm not expecting reimbursement for the entire amount but I expect something for being misinformed, for the amount of times I had to reach out during my valuable time, the subpar customer service, and I shouldn't have to hear excuses as to why you cannot locate the conversation nor help. I have several cell phone numbers, several emails, and I contact support via every method but because you couldn't locate nor properly register conversation for instances like these I'm being held liable. The supervisors refuse to take accountability and offered nothing as compensation for their terrible customer service. I've never been so disappointed with a company I pay high fees to every time to not have a support system that has my best interest. Considering we are the face of the company and in my case in a matter of two months managed to rake up tons of 5 star reviews. I feel completely unappreciated and I want to make sure everyone is aware of what happened and how it was handled. Certainly I'm not the first to feel undervalued and taken advantage of because your employees from support take no accountability nor offer actual support! For such a huge company I would've never imagined the lack of customer service being nonexistent after working so hard, prioritizing pups over our social life, and accommodating clients time and time again with their schedule changes.
I will continue spreading the word and sharing my experience under all platforms + resources until someone hears me and steps up to find a solution other than no solution for myself and to make sure others aren't victimized as well by this Rover App + "Support Team"