I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. Their customer service out of Boston was excellent. However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems; sexist guides with poor language skills; but the worst was the bad lung infection we both contracted the instant we were exposed to the horrible air pollution on the Ganges at Varanasi, due to the hundreds of cremations. The Audley 'experts' had neglected to issue a proper warning before the trip. Only a professional fireman's respirator could have prevented our severe illness and I would have carried it gladly. The trip was spoiled when we had to be treated daily by different doctors, spend 3 days in the hospital and are still dealing with lungs that have not fully recovered to this day. The Indian face of Audley deserves the lowest rating of 1 star. The customer service had been fine before the trip. But when things got really bad during the trip their so-called emergency service was not helpful. We talked to other Audley clients who were more modest in their expectations and did not mind inadequate bathrooms and inarticulate guides and were o.k. We were not.