Giota L.

I had the bad luck to shop online and wanted to return the items (wrong size they came in bigger size that the other Spanish brands). I should have been suspected that something is wrong with them as they charge you when you return back their products. I paid 3,5 euros to return them with speedex and delivered them promptly. That happened on January 21st, 2019. The amount of the order was 46euros. I called at the local customer service in Greece to ensure the good receipt of my package and inquire about the return of my money (a credit to my visa account). They said that they were going to forward the package to Spain and they should pay me back. They reassured me that the hole process would not exceed 10 working days. I have called them repeatedly and still until today 15 of February, 2019, they haven't credited the amount. I am also facing an issue with my visa balance, I communicated with my bank and disputed the transaction. In few words: STAY AWAY FROM SHOPPING ONLINE THEY ARE FRAUDS AND PROVIDE BAD CUSTOMER SERVICE!