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1 Review by Gio

iHerb

iHerb

6/12/19

Strongly NOT recommend to mess with iherb scammers!
We ordered a bunch of nutritional supplements for our kid that were shipped and are still on hold in customs. The customs representatives requesting the way bill, invoice and customs declaration to be submitted in order to conduct the inspection of the parcel.
After trying to get help from iherb customer service and after several times they tried to shift the responsibility to the logistics company (DHL Express), they sent us reply saying that they "don't provide any import documents for custom clearance as well as they don't keep any documents in their system."
They offered us to contact our local DHL office "to provide the necessary documentation" instead!!!
They offer the client to produce the customs clearance documentation!
They sell the goods, take the money and then just refuse to take any responsibility for what is going to happen to the order! Ridiculous!
The order's value is 250 USD. Paid for nothing in return...
Don't ever mess with those crooks if you value your time and money!

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