Ginya B.

After 3 weeks of account recovery hell, Im having to give the solutions to the Tech Support. If the owner could see this shameful display of incompetence. I think a room full of teenagers would yeild a more adult outcome. I get responses like the rep is someone on the other side of the world who doesnt speak one word of english and has to run my emails through a translation process, while sitting in a sweat shop office and has one american pamphlet on trouble shooting 101.
Noone with any real tech experience would be saying what they do, or taking this long, and saying thats all they "think" they can do -when they havent dont the "basic " IT Account Reset Protocals that any normal business would use. Like resetting a wrong email address so you can recieve the password reset link, not ask the customer why they didnt use the "wrong email " to reset. Who in a IT Field wouldnt know you cant get into a email address you dont own. I cant even call that 3rd world?
I suggested the normal password over ride and/or generating a temp password so I can go in and fix the wrong email. WOW. I want a paycheck from Square for my work.
THIS IS THE WORST NEVER ENDING TECH SUPPORT EXSPERIENCE EVER and HAS MADE ME DELETE MY SQUARE APP, GIVE AWAY MY CARD READERS, AND CLOSE MY ACCOUNTS. IF THEY CAN EVER DO THEIR JOB I WILL SHUT DOWN THE PAGE. THIS ISNT WORTH THE STRESS AND DISRUPTION TO ANYONES LIFE.