Ginger H.

I placed an order on 9/30 and received a confirmation email with a confirmation order number. As of 11/5, I have still not received the item. I will say that I was never charged for the item (a $90 dress for my 5 year old), BUT I have sent 3 different emails to the same email address that sent me my confirmation, 3 emails through the "contact us" link of the website and have never received any further communication. There is no phone number to be found anywhere on this website to contact either. Communication with this online store is horrible, and the fact that I received a confirmation email left me "hanging" for over a month--not wanting to spend more $$ on another dress for my daughter because I was unsure if the item would eventually ship, and subsequently have the company bill my credit card. With the total lack of communication, I was also afraid that if I would not be able to return and get my $$ back if it did finally show up--weeks and weeks after the order date. The website did indicate that it could take 2-3 weeks for shipping, however, it has been over a month and the courtesy of a reply to my numerous emails requesting an update on the order status would have been sufficient to keep me satisfied. My new personal policy and a word of advice to online shoppers: Do not order anything from a website that does not have a working telephone number so that you can speak to a live customer service rep.