I ordered boots from this site for my sister and I and was completely scammed. I explained the situation to my bank, had to cancel my debit card, BUT was reimbursed by my bank. THANK GOD. I also know of a friend who had the same thing happen but to a different "fake" Ugg Site and she got her money back from her credit card company. Just really stinks b/c people go to these sites b/c they want the boots but can't really afford them, then they end up getting screwed. It's just not fair and I sympathize with anyone who this happens to. As for the communication with this site- there is none. It's only email and no one ever responds. You are always better off buying the real thing from a trusted site. Lesson learned for me.