Gina R.

I have placed 6 orders in past 2.5 months, not a single one has been without issue (lost packages, warehouse shipping delays, surprise inability to return an item, etc.) What's worse is that the customer "service" function seems to be nonexistent-- emails go unanswered for a week, then greeted by entirely unhelpful responses, when escalated team cannot find documentation of emails sent to/from the support team, etc. Insanely frustrating and a waste of time and money. Buy Carter's for the quality of their products but DO NOT buy directly from Carter's--you'll never get to enjoy the quality of items you never receive.