Not even 2 years into owning this machine I have struggled constantly. The latch broke twice and I had to have repair out a total of 5 times to fix that. In the process, steam destroyed my countertop, and Bloomberg refused to work with me to fix anything. I kept my warped countertops and kept using my machine because it still worked decent after being fixed, and we had JUST invested in this machine and didn't have the budget to replace it right away. We still shouldn't have to, but now it barely cleans properly and sprays junk on my dishes. Do not buy a Bloomberg. If something doesn't go right they will just pass the buck and not work with you to make sure their product is a helpful part of your household. I don't write bad reviews, but two years into this, I'm done.