Gina p.

Short version:
I purchased a cell phone. I did not change my address on my profile when I moved so it was shipped to my old address. I noticed this error before it shipped and contacted Groupon's customer service to do a simple address change., I was told they could not change the address because the ordered had already been sent to the warehouse who was filling it. REALLY? Groupon has NO communication with the warehouses that fill their orders? WTH? Then they told me to wait until it had shipped & call FED EX to change the address. FED EX told me the shipper would have to contact them & change the address. So I contacted Groupon's customer support thinking they would at least call FED EX and change the address. And again I was told they could not do a SIMPLE ADDRESS CHANGE! WOW! My concern is that the new tenets will accept this package and not return it to me. So now I am out of a lot of money... and all because Groupon is not capable of doing a SIMPLE ADDRESS CHANGE! I have learned my lesson and will never again do business with Groupon.