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Gina M.

Contributor Level

Total Points
165

2 Reviews by Gina

  • Lendgo

8/11/22
Verified purchase
  • Spokeo

6/19/16

I purchased a (6) month subscription and I never received a confirmation email of my purchase, which was strange. The at the same time I see that it will be a reoccurring charge. So I contacted them on several occasions about cancelling my subscription. Finally I received an email and they stated they stopped the reoccurring billing but would not refund the money I paid out for the (6) months and that I could use the site until Dec of 2016. Well, ok, at least I would not be charged again. Now I have this subscription for the (6) months I paid for. This has been about (2) weeks ago. So the other night I thought well since I paid for this I check someone out. I went to sign in and it said there's a error and my password was not working. So I did a password reset, then another reset, then another. They blocked me even though I paid, they blocked me from using it the (6) months I paid for. They stole my money, there is no other way to explain it then out and out fraud. NEVER I MEAN NEVER TRUST ANY SITE UNTIL YOU READ ALL REVIEWS.

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Spokeo I. – Spokeo Rep

Dear Gina,
We understand your concern and want to make sure you are helped with this matter. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Furthermore, our representatives are available 24/7 to assist with any issues you might be experiencing with logging in, or with any general questions you might have regarding the site. Please feel free to contact a member of our Customer Care team if you have any questions or concerns with your searches! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo

Gina Has Earned 5 Votes

Gina M.'s review of Spokeo earned 5 Very Helpful votes

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