Gina L.

Horrible experience - can't even explain their true policy! Purchased outdoor furnishings last June under the pretense that this was a Lease Purchase plan meaning every payment I was making is going toward the purchase price of the items leased! WRONG -They continue to take my money $334.14 monthly and in Oct 2020 tell me by December it will be paid in full and no more monthly payments... except I find today they deducted $334.14 both in January and February 2021! So I call today - Saturday... and they now tell me I have to complete a Purchase transaction of $946.74 to stop any further Lease payments out of my bank account! So I ask them since it is less than 24 hours can you please deduct the $334.14 paid from the $946.74 since it is less than 24 hours and in the midst of a pandemic to help alleviate any monthly payment stress for me... They say NO! They can't do that and it is not their policy! So I escalate to speak to a Supervisor - but conveniently they are too busy and can't assist me! They say sorry I was misled and they will escalate for me but have to wait 3-5 days for information in my email to determine next steps. Basically nothing they can do and too bad since the payment from Friday was in a Pending status and already processed! I am calling my bank and disputing! Thieves, liars and cheats to their own benefit! Way to take care of your customers! I will be sharing with everyone I know and tell them all to NEVER NEVER NEVER LEASE OR PURCHASE from them!