Gina G.

This company is just awful. The clothes are ill fitting. The customer service is very poor. And the promo codes are really scams as far as I'm concerned. I placed an order online using a promo code which was "accepted". Only after I completed the order did it show the promo code actually didn't go through. I then called customer service to have them correct the issue and was told they could not help me at the time of night I called (about 9pm EST) and I should call during the day at a different number. I called the number given the next day only to learn that it was specific to "card holder" billing issues and was then told to call the original customer service number. Once again, I called that number only to be told that because my order was at the time being processed, there was nothing they could do and I should call them back in 2 more days.

In the meantime, I poked around the website and found the promo code restriction area which made me wonder what items you COULD purchase using a promo code! I've never seen so many items you were not allowed to apply the PC to. This is where I learned the PC's are not applicable on plus sizes. Prior to unsubscribing to their emails, they would send me PC's adjacent to the plus size clothing they were advertizing, only to find out that you can't use the codes on plus sizes along with a long list of other disqualifying items!

I will not use one stop plus any longer and if you want to save yourself a lot of aggrevation, you won't use them either!