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gina d.

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1 Review by gina

PersonalCreations

  • PersonalCreations

“BAD experience!”
12/16/15

Horrible execution on so many levels!

1. Completely wrong item shipped, 2. Messed up printing alignment on another item, 3. Replacement items weren't delivered when they promised (not to mention they could care less about expediting the shipping after their mistake - missing my husband bday), 4. The second replacement item (photo ornament) was printed wrong the SECOND time and, after all of that 5. The personalization letters on the $130 leather bag are STICKERS (the bag itself is nice)! So disappointed and frustrating... I would NOT RECOMMEND Personal Creations EVER!

The only good thing were the numerous CS people I had to talk to on the phone - they were always nice and tried to be accommodating... not there fault the product/process is inferior.

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