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I had been trying to resolve an issue with my accounts for over a month.
Whenever I tried to speak to customer service agents I will either get someone really helpful, but who cannot help me or an absolutely horrendous customer service agent with a bad attitude who doesn't want to help and cuts you off.
After I left a bad review, however, the issue was miraculously solved within the day... funny that.
Gina C.'s review of Payoneer earned a Very Helpful vote
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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments...
Dear Gina,
Thank you very much for your review. We are deeply sorry to hear that you are unhappy with the quality of customer service you received.
Our quality assessment department has been notified of your feedback. We are constantly working on improving our system and hugely appreciate your suggestions.
If you have any further questions regarding this, please let us know.
Again, we apologize for the inconveniences that you've encountered. Thank you for helping us grow!
Best,
Anna from the Payoneer team