Had great shades from them in the past. Then they changed vendors and the products changed. I ordered 6 shades expecting the same as my prior orders, cordless shades with a nice handle and I received clip on cheap plastic handles. This was for a second home so By the time I installed them and realized that they are crap the 30 day guarantee was over, and they could care less that I wasn't happy. Btw 2 of them don't work - they are standing by the 3 year warranty of mechanic failure, that's away nice of them