Gillian W.

Within the last month, Nordstromrack.com delivered items other than what I've ordered TWICE! The wrong items are totally irrelevant (ordered jeans got a tank, ordered scarf got pants, etc.) to what I ordered! The weird thing is the transparent plastic bag holding the item still has name label of the correct item on it. The same thing happened a couple of times during past years, and I found the items I ordered and replaced mysteriously by something else have some common traits, they are name brands, they are sought-after hot items offered at deep discount price! I was just lucky enough to grab them as "1 item left".

All these makes me highly suspect it was someone replaced/stole the item I ordered when they were handling my order for whatever dark purposes they had! When employees value honesty low, we can easily see a highly raised red flag for the management! And I don't believe rack has the same management team as nordstrom.

I ordered a kid's bed last November and haven't got it till march this year! I asked my credit card company to charge back, it allows up to 2 months for the merchant to respond or the money will be back to me. It turned out they just wouldn't care to respond. Although I got my money back, it wasted almost half a year for that particular bed to come, during which I missed quite a few good deals on the same product, and my daughter had to sleep on her little bed which is short than her height.

All the 5 stars reviews are fake on their official website! This business is totally a scam. Period.