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Purchased s lighted tree in May, received 110 days later. The picture and the title showed a 2 meters 6.5 feet tree. Received two 0.8m tree wrong size, wrong color, damaged tree with scratches, missing paint, loose wires, bent branches. Conditions of sale partial refund got quality defects full refund for delivery more than 45 days. Dealt with seller which refuse to cooperate. Elevated to dhgate dispute resolution. Threstrned to close the dispute in 2 days and that I accept 80$. Been many hours w/customer support snf chat useless. Sent rvidrncd photo to analyst of dispute which never acknowledge receipt of email. Pushed the date for resolution 3 times and threatened to close the dispute. Don't buy at dhgate. Look reviews online horrible. Bad after sale service. Dhgate and their seller don't respect the bonding legal contractual conditions of sale. Buy at Amazon 100% return guaranteed no problem.
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Order a jacket 1/28/202024 and now it's April 7,2024 haven't heard anything. The company not on...
Hi Gilles,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs