As much use as a chocolate fire guard. I live at no 13 the card I found sticking out of my letter box (obviously too difficult for the van man to push the postcard sized delivery note all the way in.) needed me to reply eitherto telelphone number or contact them on their web site. The site does not give any opportunity to inform the poor company that their driver not only is over worked and too tired to put postcards all the way into the letter box but they also put the card into no 13 when it should be for no 14, who were in all day and didn't get a parcel. The website is user unfriendly, the telephone number is for people who feel the need to be talked to like a half wit. And there's abouta s much chance of me collecting a parcel from 40 miles away from a company who are as easy to talk to asthe pope is.