I have a skiphop high chair that is subject to a safety recall. Customer service say that I can get a refund but first I have to cut the seat out of the hair chair and cut the safety straps.
Quite how I am supposed to feed my child while I wait for the refund and am able to purchase another high chair I do not know.
And customer service are no help at all - all the people I spoke with on their tool-free number struggled to speak English. I will never buy another product from them, or Carters, or Osh Kosh, and I will be telling all of my friends of my bad experience.