I purchased an "Eames" chair from them a month ago. The chair which was supposed to be delivered in a couple of days finally arrived after 2 weeks in a package that was not in a good shape.
I then noticed that the furniture was used and repackaged with many signs of tears and wears! I tried to contact them multiple times by calling them, you guessed it, no one answers!
I finally contacted them via their chat. They asked me to send pictures to their support email. I sent the pictures over 2 weeks ago. Only once they responded "We are working hard to make sure you get a reply as soon as possible.". That was 10 days ago and no one responds anymore to the email or on their chat. They just continue bombarding me with their promotional emails.
The chair's quality is not great either considering the price you pay for it.
Again, beware of them!