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Gigi Q.

Contributor Level

Total Points
80

1 Review by Gigi

  • Zara

5/24/18

Worst customer service and exchange policy. I came into the store to exchange a sweater that had a snag but I didnt have my receipt... I was in the area without the sweater, so I stopped at the store to ask a manager if I could exchange the snagged sweater next time I come to the store; the manager said I could return it when I was in the area. So, today I decided to exchange it, they made me wait 30 minutes and next the end they said NO YOU CANNOT EXCHANGE ANYTHING WITHOUT A RECEIPT... why could they just tell me right from the start...
Horrible customer service

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