I paid $24 for use of JibJab because I liked the video concept. I made a video and when I replayed it, I got nothing but a black screen with music. I tried all ways to make the video appear, but it didn't. I called their phone number for assistance, and was told "by a recording" that if I was in the USA, I would have to email my problem for assistance within 2 days. I am not waiting 2 days to find out why the video won't play, so I requested a refund and alerted PayPal that I have done so.