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Lumen® - Black/Smoke LED 3rd Brake Light Item - came to me in used condition. I was told on saturday that a new would be sent on Monday. I called on Tuesday to get a tracking # and was told that it as not been shipped yet. They wanted a photo sent of the box, a photo of the light, my vin number and an explanation of the damages. I returned the light and order from a different company. Very poor customer service.
Gibby W.'s review of CARiD earned a Very Helpful vote
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Gibby,
We are very sorry for the situation with Lumen® - Black/Smoke LED 3rd Brake Light and inconveniences caused.
We sincerely want to remedy this situation and assist you with this issue.
I kindly ask you to email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you with return. I will do my best to facilitate the replacement/refund process and offer additional compensation for inconveniences caused.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD