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I bought an electric bike and after 11 months it stopped working.
I contacted both the seller (Niubility store) and Gearbest to open an RMA to repair the bike because it's still under warranty, and I sent them the video of the issue, but it's one month they are just kidding me, always postponing the solution of the problem.
It's clear that they have no intention to honour the warranty, their goal is to make you wasting your time until you give up.
I do not recommend this website at all.
Gianni G.'s review of Gearbest earned 7 Very Helpful votes
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"Dear Gianni,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Thank you,
Gearbest Customer Service Center"