Gianluca M.

I bought a small electric oven "De Longhi" for the price of £44.99 and was delivered to me faulty and damaged on top. I contacted the customer service asking for a refund, they made it so complicated, just kept playing ping pong with my case and they refused to provide the RMA ( return material authorization) number. I went to the post office myself and paid £ 16.62 to return the item. I told them i wouldn't mind loosing such a fee to return the item and would be happy just to get the original purchase £ 44.99 back.
They got back to me saying they didn't not receive the item, i then went on to Parcels Force truck and trace and it shows clearly that the item was returned to them.
I still didn't get a single penny back.
They are just criminals and that's how they make their money.