Gianluca G.

Update. Contacted Gearbest via Paypal and they agreed to issue me a refund. At least I've got my money back. Glad issue was solved by Gearbest after some hiccups. Hopefully it was just a one off bad experience.

I used to have a good impression of Gearbest and made several orders from them but what happened with my last order, left me extremely disappointed. Their customer service is a waste of time and they always repeat automated responses. I made an order of 96 Euro for a Yeelight LED Lamp that should have been delivered from their Czech Warehouse to Malta with DHL. Here the problems start.

My item is marked to have been delivered on the 3rd of November, however I haven't received anything. Strangely enough on the tracking info it is written that it was delivered somewhere in Germany. I have contacted my local DHL and post office in Malta and they told me that parcel never arrived to Malta.

When contacting their customer service someone with the name Pamela keeps repeating that my parcel was delivered. If so it's certainly not to me. Moreover I was abroad at date of suppose delivery and at home was nobody. I have airplane ticket proof that I was abroad from 1st November to 5th November.

I am extremely disappointed as I always thought Gearbest was a high reputable company and recommended it to my family and friends. Thanks to their behaviour they managed to lose several customers.

I also did insurance as thought would cover me but according to their customer service, if the parcel is marked as delivered even to a wrong address in a wrong country, it doesn't cover me. Even worse I can't have a refund. In other words it's just another scam and waste of money.

Stay away from this company especially from very advantageous offers as most of the time, items are either out of stock or worse never arrive.