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GHADA I.

1
Level 1 Contributor
London

Contributor Level

Total Points
264

3 Reviews by GHADA

  • Harrods

6/22/21

I have received a Cartier love bracelet as a gift from my husband in late February which he purchased from Harrods online due to the lockdown. However I had a hand injury (broker wrist) that resulted in me wearing plaster cast from late January till late May not allowing me to try the bracelet on. Only when I tried it on early June when I realised that the wrong size was ordered. (Size 16 instead of size 17).
I returned the bracelet to Harrods expecting that they will take into account the exceptional circumstances of lockdown and personal injury. To my big disappointment, Harrods informed us that Cartier refuses to exchange the bracelet claiming that it got scratched despite the fact that I have never used it. I am then assuming that any scratches in the bracelet might have been either when the bracelet was delivered or when it was checked by Cartier/Harrods Customer service. This is a high value item costing more than *******£, however Cartier and Harrods are both careless about their loyal customers.

Tip for consumers:
Never use Harrods to purchase high value items.

Products used:
Cartier love bracelet

Service
Value
Shipping
Returns
Quality
  • Agoda

4/25/19

Planning legal actions against Agoda but wanted to share my experience with you as well!
If there is a way I could rate this company less than 1 star I would have opted for it!
We booked a hotel room for 2 adults and 3 kids, we received a confirmation that clearly states that the booking is confirmed for 2 adults and 3 kids, when we arrived to the hotel, we've been informed that Agoda only booked a hotel room for 2 adults and 2 kids for our stay. We were left with one kid with no bedding. After spending 2 days in discussion with Agoda customer service and the hotel front desk, Agoda finally sent us an email stating clearly that they are happy for us to book an upgrade to accomodate the 5th person in our party and that they will refund the cost. We explained that the only option that the hotel can offer to accommodate the 5 of us was to book an extra room and Agoda customer service agreed again in writing that they will refund the extra cost upon reception of our invoice. After checking out from the hotel, I sent the invoice as agreed to Agoda with all the required details and an email from the hotel management explaining exactly the situation and the restrictions that they have with the law. Agoda's answer was that we should have accepted to share the 4 beds for the 5 of us and that they will not refund the extra room that they have initially agreed to pay. I am taking the case to court now but wanted to warn you all about this company... Do not deal with them at all unless you want to waste your money...
Poorest service ever!

  • GoToGate

4/10/19

Purchased a flight ticket from Gotogate
Purchased a flight ticket from Gotogate and noticed 3 months before my flight that my second last name is missing from the confirmation,, contacted them to make the cahnge but they refused claiming that only the airline (TAP portugal) can proceed with the change, called the airline who confirmed that Gotogate are known for not fulfilling their obligations with the customers and that TAP portugal only access the tickets 48h before the flight. Very bad service, never deal with these companies! Ghada Idrissi

GHADA Has Earned 4 Votes

Ghada I.'s review of GoToGate earned a Very Helpful vote

Ghada I.'s review of Agoda earned a Very Helpful vote

Ghada I.'s review of Harrods earned 2 Very Helpful votes

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