Planning legal actions against Agoda but wanted to share my experience with you as well!
If there is a way I could rate this company less than 1 star I would have opted for it!
We booked a hotel room for 2 adults and 3 kids, we received a confirmation that clearly states that the booking is confirmed for 2 adults and 3 kids, when we arrived to the hotel, we've been informed that Agoda only booked a hotel room for 2 adults and 2 kids for our stay. We were left with one kid with no bedding. After spending 2 days in discussion with Agoda customer service and the hotel front desk, Agoda finally sent us an email stating clearly that they are happy for us to book an upgrade to accomodate the 5th person in our party and that they will refund the cost. We explained that the only option that the hotel can offer to accommodate the 5 of us was to book an extra room and Agoda customer service agreed again in writing that they will refund the extra cost upon reception of our invoice. After checking out from the hotel, I sent the invoice as agreed to Agoda with all the required details and an email from the hotel management explaining exactly the situation and the restrictions that they have with the law. Agoda's answer was that we should have accepted to share the 4 beds for the 5 of us and that they will not refund the extra room that they have initially agreed to pay. I am taking the case to court now but wanted to warn you all about this company... Do not deal with them at all unless you want to waste your money...
Poorest service ever!