The real metal of a business is tested when things go wrong and this is a business made of straw. The staff and systems at HOF seem to conspire together to give one of the poorest customer service experiences Ive encountered online. Rude call centre staff based in a non English speaking country, glacially slow refunds and a cant do attitude across the board. Do yourself a favour and keep scrolling if you find yourself tempted to buy here online. No wonder their financial results are so poor and unless they wake up to themselves theyre heading for worse - my view of spending my hard earned cash with them -NEVER AGAIN!