G H.

SmugMug's customer support is AWFUL. If there is a problem with their software, they would rather blame their customers and tell them they're "doing it wrong" than offer to have a SmugMug engineer troubleshoot an issue (which is not at all user error). To make matters worse, just try contacting customer support by phone. They do not have a phone number for their customers to call! At all. It's email-only customer support. If you have an issue with a support rep, good luck getting a response from a supervisor. They do not believe in speaking with human beings by phone. As for their software, their "Download All" link is supposed to result in an email being sent to your email address with a link to a zip file of your photos. What has been happening, repeatedly, is that when clicking this link one time (and one time only), SmugMug begins to download all of your gallery photos. If you have hundreds of images in a given gallery, we're talking over 1 GB of images easily. When you have a client who wants to download their images, they need the link to the zip file. SmugMug is awful, unprofessional, and their customer support stinks. Give your money to another business that has more respect for its clientele.