Thumbnail of user gg74

g g.

Contributor Level

Total Points
81

1 Review by g

  • Personalization Mall

5/14/18

DO NOT ORDER FROM THIS PLACE. Came across this website to buy a gift for Mothers Day, because I noticed that they offered "GUARANTEED BY MOTHERS DAY SHIPPING", so I went ahead and purchased this shipping. My order was supposed to be in the Friday before Mothers Day. Friday rolled around, and I had no package. I contacted the company, who made ME (THE CUSTOMER) call FedEx to track it down. I called FedEx and they said sorry we received an empty package, you'll have to contact the shipper! UNBELIEVABLE. Therefore, I contacted the company back and all they said is they'd refund it unless I wanted them to make another one, but it wouldn't be here until next week ( the week after MOTHERS DAY). WHY offer this "guaranteed service" if you're not going to live up to it. There are many, many other personalization websites to order gifts from so I HIGHLY recommend to avoid this place at all costs. I had to scramble last minute to find another Mothers Day gift and it was nothing but stressful. Unprofessional employee that I had to deal with as well. I asked to be contacted by the manager Monday, and the days almost over and I still haven't got a call back.

Thumbnail of user personalizationm
Personalization M. – Personalization Mall Rep

We apologize for the issue with your order and that you weren't able to have your Mother's Day gift in time. Please reply to our private message with your order number so we can have our Customer Service Manager contact you to try and make this right.

g Has Earned 1 Vote

G G.'s review of Personalization Mall earned a Very Helpful vote

g hasn’t received any thanks yous.

g doesn’t have any fans yet.

g isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jeand886
12/26/23

Ordered custom books for my grandchild with a guarantee delivery before Christmas. Did not...

Thumbnail of user hollyb765
12/22/23

If I could give zero stars I would! Ordered 14x14 pillow. Absolutely worst "pillow"! The image...