You signed a contract that says you need to cancel your service 3 months before the renewal date. They certainly don't make it clear and then you need to remember to do it. They will be happy to renew a brand new 1 year contract and have you on the hook for the next year if you forget. They don't call to see if you want to continue, or if you are happy with the service you're receiving....They just want you to keep paying. You'll get nowhere by calling in about it other than making this the last contract when it expires.