Getty B.

I called the customer service to change my address since that option was blocked on the online account management portion. There is a two step verification process before I can access my account online, still because of security reasons they claim I am unable to change my address online. I needed to call customer service. I called customer service who told me that because of security reasons I needed to take a picture of my drivers license and a current bill in my house that shows my new address and email it to them, an account manager would review my request and decide if one my address would be charged on my account and if a new card would be sent to me. This process could take up to two weeks. I called multiple time to check the status of my request and the customer service representatives hung up on me multiple times.

This company know that majority of their customers are ** so they come up with these ridiculous clause, if there's online access which has verification process, customers should be able to change their address online as advertised. This is the worse card and I've never been so humiliated and made to feel like a second class citizen and denied access to my funds. Please do not buy this card! You will regret it! Stay away from this one.

Worse site ever all scammers and they will tell you to get a prepaid card and activate it so they can send you money on the card. All scammers trying to get your person information. Even if they have pictures of sugar daddy it's fake no contact numbers and when you try to email them it doesn't work. Do not use this site or pay money to them the scammers are operating the the site. Stay away from this one.