Stephanie T.

Bad company and do not buy from them. This is my first-time purchase from this company. I purchased 3 pair shoes at the Berrylook website on October 7 and supposed to receive from 5 to 7 business days. I never received the item. On the 23rd I sent an email where are my items and I received an email said to contact FedEx. I contacted FedEx and the representative said the items are still with the seller, only a label was created. I send an email to cancel the order because they said the items were on the way to me but the items were still with them, they ignored me and never get a response from anyone. They sent the items anyway and I received it on November 2. The shoes are terrible, cheap made and they do not fit. I have been trying to contact them from October 23 until December 2 No response. This is the worse company I ever have to deal with. I don't want their ugly shoes I want all my money back and I want them to send me a free shipping label to send the items back because it cost $ 90.00 to send it back to them. The bad thing is, when I tried to contact my credit card company to dispute the amount, they contact the credit card company and said I still have the items but they never contact me. When the company mailed me the shoes it was from California and they gave my credit card company a China address to return the items and when I went to the post office they said it would cost me $90.00 to send them back. They would not contact me and help me and to solve the issue but they would contact my credit card company to make sure they keep the money. They know exactly what they are doing to rip people off. I am stucked with 3 pairs ugly cheap shoes with the wrong size. I don't know what to do because no one is replying to help me with the issue. Berrylook people if you can see this review, I do not want the shoes and I want all my money back to my credit card and I need you to send me a free shipping label to return this item back to you. I want my money back for pain and suffering and for all this trouble you've put me through. Your items are still new because I cannot wear them because they are cheap and they do not fit me. Customers, watch out for this company because they rip people off. I saw the same shoes selling from another website for half the price of the price they are selling. I will encourage none to buy from this company. Bad, bad, bad and terrible company, they will rip you off to take your money and you will be stuck with a terrible experience like me. They want free money and use people like me to take advantage of. Please watch out. I wish they have 0 star because they do not deserve any star.