They seemed to have self destructed overnight. Just read some of the recent negative reviews. Without ranting, I experienced many of the same problems. The worst was 'Team Leader' Jonathan McGuire passing himself off as the 'highest in management' I could speak with. Condescending, weeks passing while they held my money, refusing to return it. Called up Knightsbridge Exchange. They had my transaction completed in 2 days, no problems.