Gerry

On July 10 2021 I was in Sunriver Oregon attempting to get a room in Madras Oregon for that night. Madras is less than 100 miles from Sunriver. Using my phone, I contacted HotelPlanner.com and got an actual person who tried several places that had no rooms available. Eventually she said she found a room in Richmond, so I said to book it, as I thought it must be a neighborhood of Madras. When I looked at the reservation on my phone in order to put the address into my GPS I discovered it was at a motel in Richmond, Indiana! I called the motel but they said it was a non-refundable reservation and I would have to talk to the booking company about a refund. It took me a long time and several calls, but I finally got someone at HotelPlanner who said I would get a refund.
I then got an email (attached) that said I would get a refund and should allow 10 days to see it on my credit card account. I never got the refund. I called several times asking about it until finally they quit answering my calls. I tried to dispute the charge with my credit card company (Visa), but they denied it because the charge was to the motel, not MotelPlanner, and the motel had a legitimate case of non-refundable booking.