German M.

1 month for nothing, the item was in stock at the moment of purchase, and immediately I got a email that says: we don't have at the moment the item due to lack of responsibility of a third part... etc etc bla bla, then wait 1 month (point is they don't have the items, and that piss me off a lot, any one can open a shop and when people buy a product then they'll buy it from a third part and make profit of it Lie! Cause is a fake stock, there's no stock! I ask them wich watches they have in stock for shipping and... no answer... only good thing it is supposed that my refund is on its way. Let's see..

My review could take soooo long to write, and I prefer to be focus, cause my many problems with the company were 6 month long... I purchase a Gibson guitar from Switzerland last year 2019, during the Cite Laws, they did not make the correct paper work for that with the legal permits that have to be done in both country's, they put me in a hard situation with this negligence and unprofessional and unserious and unacceptable behavior, not only that, but also they didn't solve the hole problem! It was me after hours on the telephone with government office and more than 140 emails!, and the story go on, so I am goin to cut here and get to the point, the customer service here is one of the worst in all Europe, many of as buy or bought there cause the price, but is only a few Euros, sometimes a guitar cost there 1000 and for example at thomman 1007 ( and for saving 7 euros you can have the most expensive problem in you life) AVOID ABSOLUTELY THESE SELLER!

My review could take soooo long to write, and I prefer to be focus, cause my many problems with the company were 6 month long... I purchase a Gibson guitar from Switzerland last year 2019, during the Cite Laws, they did not make the correct paper work for that with the legal permits that have to be done in both country's, they put me in a hard situation with this negligence and unprofessional and unserious and unacceptable behavior, not only that, but also they didn't solve the hole problem! It was me after hours on the telephone with government office and more than 140 emails!, and the story go on, so I am goin to cut here and get to the point, the customer service here is one of the worst in all Europe, many of as buy or bought there cause the price, but is only a few Euros, sometimes a guitar cost there 1000 and for example at thomman 1007 ( and for saving 7 euros you can have the most expensive problem in you life) AVOID ABSOLUTELY THESE SELLER!