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Gerhard P.

  • 1 Review
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Experience: Art & Design, Computers & Technology, Shopping

Member since March 2021

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1 Review by Gerhard

3/16/21
Verified purchase

So I bought a news htc phone last year, It played up on the first day, I went on deployment came back in the new year. Contacted them (they only do email), was told to send the phone to their repairer who by the way is not a HTC approved repairer. I get the phone back a month later and the phone is still broken(start-up software issue I think). I email them again and request a phone call to speed up the process. No phone call but "can you turn on the phone and hard reset it while we figure out what to do" and that is after my lengthy mail explaining the issue! I send another reply email and the response, "send the phone in again". My advice, find another supplier that actually can communicate preferably by phone. This email stuff back and fourth takes a day each way.
I am so annoyed and sorry that I supported becex. Poor service, wouldn't even give 1 star! Becex, give me my money back...

Tip for consumers:
That they have poor service. No phone call service either only delayed emails

Products used:
Mobile phone

Service
Returns

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