I've ordered several watches from this website before with no issues. This time around the experience was also good, but unfortunately had to wait longer than expected to receive my package due to delays in the USPS transport as a result of Covid-19. When I attempted to reach out to the world of watches customer service number I was placed on hold for over 45 minutes and finally decided to hang up as no help arrived. I sent out emails, but that was little to no help. I finally received my package and am very satisfied with my watch.